FAQ 01
Do your machines comply with EU Machinery Directives and CE standards?
Yes. All equipment built for European export adheres strictly to the EU Machinery Directive (2006/42/EC), Low Voltage Directive (2014/35/EU), and Electromagnetic Compatibility (EMC 2014/30/EU). Every machine features safety light curtains, dual-channel E-stop circuits, interlocked safety guards, and English-language documentation and CE declarations.
FAQ 02
What are the lead times and shipping routes to Lower Silesia?
Standard single machines are manufactured in 45-60 business days, while customized tooling lines require 75-90 days. Shipments dispatch from Ningbo Port (located two hours from our factory) directly to the Port of Gdańsk via oceanic freight (approx. 32-38 days), or via rail freight (China-Europe Railway Express via Małaszewicze) delivering directly to Wrocław intermodal freight hubs in 16-20 days.
FAQ 03
Can Rilvo customize tooling around our specific lamination drawings?
Custom OEM/ODM engineering represents over 70% of our production. Our 36-engineer R&D team analyzes your stator stack height, slot dimensions, copper wire AWG/SWG gauge, and insulation paper thickness to customize insertion fingers, winding needles, expanding mandrels, and welding electrodes directly to your 2D/3D CAD models.
FAQ 04
How are spare parts and on-site commissioning supported in Poland?
Prior to shipping, every machine runs a multi-hour trial using customer-supplied parts, with video verification provided for engineering sign-off. We supply two years of recommended wear parts (needles, blades, guide pins). For installation, we provide remote PLC video-guided setup or dispatch factory field technicians to your Wrocław site for commissioning and operator training.
FAQ 05
What electrical specifications and components are utilized?
Machines destined for Poland are wired for standard European industrial grids: 400V 3-phase, 50Hz, with 24VDC control circuits. Standard core control components utilize globally accessible industrial automation brands (such as Schneider, Siemens, Omron, Delta, or Mitsubishi) to simplify in-plant maintenance and component replacement.
FAQ 06
What are the payment terms and ordering procedures?
We accept standard international trade terms including FOB, CFR, CIF (Gdańsk), and DDP (Wrocław). Payment terms typically operate via T/T (30% deposit upon engineering approval, 70% balance upon successful pre-shipment sample testing) or confirmed, irrevocable Letter of Credit (L/C). Minimum order quantity is 1 set.