Procurement Clarity
Frequently Asked Questions by Motor Manufacturers in Bangkok & Thailand
Essential commercial, technical, and regulatory answers addressing customs clearance, power compatibility, and commissioning.
Q1
Are your machines directly compatible with Thailand’s industrial electrical grid?
Yes. All equipment exported to Thailand is custom configured for 3-phase 380V, 50Hz electrical supply as standard. Control circuits operate on 24V DC to safeguard operators. We also account for local industrial estate voltage fluctuations by installing surge suppressors and stable isolated transformers inside the main electrical cabinets.
Q2
Can we import Rilvo equipment under Thailand’s Board of Investment (BOI) duty exemptions?
Absolutely. We regularly supply all necessary technical dossiers, factory invoices, Certificate of Origin (Form E under the China-ASEAN Free Trade Agreement), and machine specification sheets required by your customs broker to obtain zero or reduced tariff privileges under BOI promotion schemes.
Q3
How do you handle shipping, customs clearance, and delivery to Bangkok and EEC industrial parks?
Our Sanmen factory is located approximately two hours from Ningbo Port. We ship regular 20GP, 40HQ, and flat-rack containers to Laem Chabang Port and Bangkok (Klong Toey / PAT) port terminals under FOB, CFR, or CIF terms. Transit time from Ningbo to Laem Chabang typically ranges from only 6 to 9 sailing days.
Q4
Can Rilvo customize winding needles and insertion tooling to our proprietary stator drawings?
Yes, custom tooling represents over 70% of our production. Before placing an order, clients provide stator stack drawings (outer/inner diameter, slot dimensions) and magnet wire specifications. Our 36-member engineering team conducts CAD simulation and pre-shipment winding validation using your physical samples.
Q5
What post-delivery commissioning and training support is available in Thailand?
We provide full bilingual (English & Chinese) documentation, wiring schematics, and detailed video calibration guides. For full automated lines or multi-station projects, our senior commissioning engineers travel directly to your facility in Samut Prakan, Chonburi, or Rayong for on-site mechanical anchoring, fine-tuning, and operator training.
Q6
How does Rilvo ensure rapid spare parts delivery to prevent manufacturing downtime?
Every machine is dispatched with a comprehensive one-year consumable parts package (winding nozzles, guide pins, cutter blades, and pneumatic seals). If additional components are needed, our factory maintains rapid courier agreements ensuring replacement critical parts reach Suvarnabhumi Airport (BKK) within 48 to 72 hours.